Refund Policy

At NowShopz, we understand that sometimes a product may not meet your expectations or needs. That's why we have a clear and transparent refund policy in place to ensure your satisfaction. Please take a moment to read and understand our refund policy before making a purchase.

Eligibility for Refunds

In order to be eligible for a refund, the following conditions must be met:

• The product must be returned within 30 days of purchase.
• The product must be in its original condition, unused, and in the original packaging.
• Proof of purchase, such as a receipt or order confirmation, must be provided.

Refund Process

If you meet the eligibility criteria for a refund, please follow these steps:

1. Contact our customer support team within 30 days of purchase to initiate the refund process.
2. Provide the necessary information, including your order number and reason for the refund.
3. Our customer support team will guide you through the return process and provide you with a return shipping label, if applicable.
4. Once we receive the returned product and verify its condition, we will process your refund.
5. Please note that it may take up to 7 business days for the refund to be reflected in your account, depending on your payment method.

Non-Refundable Items

While we strive to provide a hassle-free refund experience, there are certain items that are non-refundable. These include:

• Gift cards
• Downloadable software or digital products
• Perishable goods

Please note that this is not an exhaustive list, and there may be other non-refundable items as specified in the product description or during the checkout process.

Exchanges

If you would like to exchange a product for a different size, color, or variant, please follow the refund process mentioned above and indicate your preference for an exchange. Our customer support team will assist you in finding a suitable replacement.

Contact Us

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. We are here to help and ensure your shopping experience with NowShopz is enjoyable and stress-free.